For warranty OR service calls for major brands
Out of warranty? … click here for service companies
The most efficient way to arrange service under warranty is to contact the manufacturer of your product directly via their website or the numbers below
Please contact the importer / manufacturer below
Remember to have your SERIAL NUMBER, MODEL NUMBER & INVOICE NUMBER ready along with the problem you are encountering.
Note that all warranty work is only covered DURING NORMAL WEEKDAY HOURS, 9 TIL 5 PM. work outside of these hours is chargable at overtime rates, and call out fees DO APPLY.
Hospitality Design is not responsible for warranty charges or loss of product.
You may also require the appropriate warranty form, these forms can be downloaded from the Service Agent’s Website.
Instructions | It is essential that you carefully read supplied instructions. This will ensure that any of the problems you encounter are not caused by misreading or incorrectly following directions. Note: A charge will be made for a service-person’s visit if found that a machine is functioning correctly. This charge will also apply during warranty periods. |
Power | Make sure the power cord or plug has not been damaged. Is power available at the power point? Check by connecting another appliance, such as a lamp or other products that you know that are working, to the power point. |
Overheating | Some appliances have built in over-temperature cut-out switches for protection. Ensure that you let the unit cool down before depressing the reset switch. |
Refrigeration | Refrigerator and freezer units of all types must have condenser filters cleaned regularly. Check that they are clean before lodging a service request. |
Brand | Service Agent | Contact Number |
3Monkeez | 3Monkeez | 02 9627 6111 |
Baron | Scots Ice | 03 3998 3071 |
Belevue | FED | 1300 887 055 |
Blue Seal | Moffat | 1800 622 216 |
Brema | Comcater | 1800 810 161 |
Bromic | Bromic | 1300 276 642 |
Cenetaur | Skope | 1800 121 535 |
Classeq | Classeq | 02 9643 7270 |
Cobra | Moffat | 1800 622 216 |
Comenda | Comcater | 1800 810 161 |
Crown | Crown | 03 3739 6966 |
Cullinaire | Stoddart | 1300 307 289 |
Dean | Comcater | 1800 810 161 |
Electrolux | Stoddart | 1300 307 289 |
Eswood | Eswood | 9372 6577 |
Ewater | Ewater | 0400 181 182 |
FED | FED | 1300 887 055 |
Frymaster | Comcater | 1800 810 161 |
FSM | FSM | 9933 4555 |
Garland | Comcater | 1800 810 161 |
Gasmax | FED | 1300 887 055 |
Goldstein | Goldstein | 9372 6577 |
Hobart | Hobart | 1800 462 278 |
Pegasus | Skope | 1800 121 535 |
Rational | Comcater | 1800 810 161 |
Renova | Scots Ice | 03 3998 3071 |
Roband | Roband | 1800 268 848 |
Scotsman | Scots Ice | 0421 061 289 |
Simply Stainless | Stoddart | 1300 307 289 |
Skope | Skope | 1800 121 535 |
Thermatech | FED | 1300 887 055 |
Trueheat | Comcater | 1800 810 161 |
Waldorf | Moffat | 1800 622 216 |
Boiling Billy | Wiffen | 5248 7072 |
Williams | Williams | 1800 338 148 |
Winterhalter | Winterhalter | 02 9643 7270 |
Woodson | Stoddart | 1300 307 289 |